Spa Policies

Reservations Or Booking policy

The Spa at Beechworth enjoys high occupancy throughout the year. It is recommended to arrange your appointments prior to arrival. All appointments need to be guaranteed with a 50% deposit at time of booking. If paying by Gift Voucher, please quote your Gift Voucher number when booking.

Group Reservations Or Bookings policy

Any group of 3 or more requires a deposit of 50% of the total groups fee, at time of booking. (Please refer to the group cancellation policy.)

Cancellation Policy

If you need to reschedule or cancel an appointment please notify the spa at least 72 hours prior to your treatment. Failure to do so will regrettably result in the forfeit of the 50% booking deposit. (this fee can only be waived if we are able to fill your appointment slot with another guest on our waiting list, packages and gift vouchers are non refundable.) Making an appointment at The Spa Beechworth is acknowledgement of this cancellation policy.

Group Cancellation Policy

A group cancellation must be made no less than 14 days in advance of the original booking.

Group bookings cancelled within 7 days of the original booking date will result in a forfeit of the total deposit – this may be waived only in the event that we are able to fill the cancelled time slot from our waiting list.

Packages and gift vouchers are non refundable.

Gift Voucher Terms and Conditions

Please note that lost, stolen or destroyed gift vouchers cannot be refunded in cash or replaced.

Gift Vouchers are non-refundable; however they can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference.

Your Gift voucher or valid credit card  is required at the time of booking to secure all reservations – your gift voucher is considered a deposit for your booking. Changing, rescheduling or cancelling a treatment with less than 72 hours notice will result in a forfeit of your gift voucher.

All Gift Vouchers have a strict 6 month expiry period from date of purchase and must be redeemed by this expiry date. Expired Gift Vouchers hold no value


Please arrive at the spa at least 15 minutes prior to your appointment. This will allow you time to change, complete a consultation form and enjoy a welcome drink. Treatment times are approximated and will include a verbal consultation with your therapist.

Arriving late

Your late arrival may compromise the full length of your treatment. Plan your “time-out” carefully, as all treatments conclude at the scheduled time. Guests are welcome to arrive earlier than their recommended arrival time to enjoy our surrounds prior to their treatment.

Gender Preference

We have both male and female professional therapists. If you have a preference, please let us know when you make your reservation.


Your health and wellbeing are our top priority. For your safety, you will be asked to complete a confidential questionnaire that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable.

Wheelchair Access

Unfortunately, The Spa Beechworth has no direct wheelchair access. Please ask us for any assistance you require to access the spa, and we will do our best to assist you with your enquiry. We are located on the first floor of our building.