Spa and Booking Polices

Booking Policy

All appointments are paid in full at time of booking. If you are paying with a gift voucher, please quote the voucher number when booking. The Spa Beechworth enjoys high occupancy throughout the year. It is recommended to arrange your appointments prior to arrival.

Group Booking Policy 

All group booking requires a holding deposit of $250.00 to secure a date whist you confirm the people attending and there treatment selections. The total group booking must be paid in full 30 days prior to the booking date. We request all payment excluding the initial holding deposit  be made directly into our bank account with an email confirmation sent at time of deposit.  Sorry we do not accept gift vouchers as payment for any group bookings.

Cancellation Policy

If you need to reschedule or cancel an appointment please notify the spa at least 72 hours (2 working days: this refers to our operational days of Wednesday to Sunday) prior to your treatment. Failure to do so will regrettably result in the forfeit of the 100% of your total booking amount. (This fee can only be waived if we are able to fill your appointment slot with another guest on our waiting list.) Making an appointment with The Spa Beechworth is acknowledgment of this cancellation policy.

Group Cancellation Policy

Late cancellations or changes to group booking will activate the following  cancellation policy; Cancellation made 14 days prior to the booking date will not incur a cancellation penalty, but we will be sad to see you go. Cancellation made 14 to 8 days from the booking date will result in forfeiting 50% of the total groups payment.  Cancellation within 7 days will result in forfeiting 100% of the total groups payment – this may be waived only in the event that we are able to fill the cancelled time slot from our waiting list.

Arrival

Please arrive at the spa at least 15 minutes prior to your appointment. This will allow you time to change, and enjoy a welcome drink. Treatment times are approximated and will include a verbal consultation with your therapist.

Arriving Late

Your late arrival may compromise the full length of your treatment. Plan your “time-out” carefully, as all treatments conclude at the scheduled time. Guests are welcome to arrive earlier than their recommended arrival time to enjoy your surrounds prior to their treatment.

Spa Etiquette

Whilst in our venue, we ask that you kindly respect our staff, facilities, spa policies and the enjoyment of other guests. We operate a very positive, professional and loving environment. Please note that entry to The Spa Beechworth and invitations to re book are at our discretion.

Health

Your health and wellbeing are our top priority. For your safety, you will be asked to complete a confidential questionnaire prior to booking. This form will be emailed directly to each person and must be email back to us at least 7 days prior to your booking.  The questionnaire includes your medical history, including any medical conditions, preexisting injuries, infectious diseases, skin conditions, allergies, and pregnancy. Our team will ensure that your service is suitable, and we reserve the right to refuse treatment if not safe or recommended. If at any time during your services you experience discomfort, please alert your therapist immediately.

Staff

All our staff  are qualified in their respective services. You will always be treated by a caring, qualified professional. We have both male and female therapists, if you have a preference, please let us know when you make your reservation.

Comfort

Whether it’s the room temperature, the amount of massage pressure, number of pillows or conversation level, please notify us of any preferences. Our qualified therapists are trained to respect your comfort and privacy.

Special Consideration

For any additional dietary requirements, allergies, conditions (including pregnancy) or disabilities not advised at the time of making the reservation, please contact us so we can assist in making the appropriate choices or modifications. Whilst all care is taken, The Spa Beechworth cannot guarantee any of our treatments (or catering) are completely free from traces of allergens, or appropriate for any medical condition. Please seek prior advice from your doctor or healthcare professional. Patients being treated for chronic medical conditions or cancer should provide a written clearance from their doctor.

 Pregnancy and Breastfeeding

Due to increased sensitivity and various hormonal changes during pregnancy, there are some treatment contraindications and special precautions for pregnant and breastfeeding mothers. We recommend that you check with your doctor on your individual needs prior to booking any treatment. If you have any concerns regarding sensitivity, please consult your doctor prior to booking.

Stairs

Our group events and salon service are located on the first floor, due to staircases and lack of lifts, The Spa Beechworth  is unsuitable for wheelchairs, prams, or for some elderly or mobility-impaired guests. We sincerely apologise for any inconvenience.

Mobile Phones / Technology

To preserve the tranquility of the spa, we respectfully request that mobiles be turned to silent when you enter the Spa. No phones are permitted in our treatment rooms however we understand you might like to capture or share your experience pre or post treatment. Our social media handle for Twitter, Instagram and Pinterest is @thespabeechworth, we also welcome you to repost any of our socials as long as you give us a shout out.

Disclaimer

The Spa Beechworth is not a medical center and can not offer advice regarding the suitability or appropriateness of any of our treatments for any medical condition or compatibility with any prescription or professionally administered medication. Any information provided by The Spa Beechworth, including by its employees or agents, should not be construed as a substitute for professional medical advice. The Spa Beechworth can refuse you treatment if we deem that any of your medical conditions may cause harm to you, our staff or other clients.